FAQ

We specialize in professional-grade power tools, hand tools, air tools & compressors, and workshop equipment. Our product range includes:

• Power Tools (Drills, Saws, Grinders, Sanders)
• Air Tools & Compressors
• Hand Tools (Wrenches, Hammers, Pliers, Screwdrivers)
• Measuring Tools
• Striking Tools
• Tool Sets and Combo Kits

Absolutely! Our tools are designed to meet the demands of both professional contractors and serious DIY enthusiasts. Features like brushless motors in our power tools and high-carbon steel construction in our hand tools ensure durability and performance in demanding work environments.

Yes, we have an extensive range of cordless tools in our 24V MAX platform, including drill/drivers, impact wrenches, circular saws, and combo kits. Many feature brushless motor technology for longer runtime and increased power.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Yes, we use industry-standard SSL encryption to protect your payment information. We do not store sensitive payment details on our servers.

Orders can be modified or cancelled within 2 hours of placement. Please contact our customer service immediately at [email protected] if you need to make changes. After this window, orders enter processing and cannot be modified.

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx – Delivery in 10-15 days after shipping
• Free Shipping: Available on orders over $50 via EMS – Delivery in 15-25 days after shipping

Order processing typically takes 1-2 business days before your order ships. You will receive a tracking number once your order has been shipped.

We ship globally, with the exception of some Asian countries and remote regions. During checkout, you can enter your address to verify if we ship to your location.

Yes, once your order ships, you will receive a tracking number via email that you can use to monitor your package’s journey.

We offer a 15-day return policy from the date you receive your items. Products must be in original condition, unused, and in their original packaging with all accessories included.

To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with return instructions and the appropriate address.

For safety and hygiene reasons, the following items cannot be returned:

• Used cutting tools
• Opened tool sets with missing components
• Products without original packaging

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.

You can create an account during checkout or by clicking “Register” in the top navigation. You’ll need to provide a username, email address, and password.

Click “Lost your password” on the login page and enter your email address. You’ll receive instructions to reset your password.

Yes, we provide technical support for all Kobalt tools. Contact our support team at [email protected] with your product questions or technical issues.

Yes, product manuals and specifications are available for download on individual product pages. If you need assistance finding a specific manual, please contact our support team.

Our company address is:
2650 Hershell Hollow Road, Cleveland, US 37311

You can reach our customer service team via email at [email protected]. We typically respond within 24-48 hours during business days.

Yes, all Kobalt tools come with manufacturer’s warranty. The specific warranty period varies by product and is detailed on individual product pages and included documentation.