Privacy Policy

Welcome to Kobalt Tool Shop (“we,” “our,” or “us”). At Kobalt Tool Shop, accessible via toolssalestore.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website or make a purchase. By using our site, you agree to the practices described in this policy. If you have any questions, please contact us at [email protected].

1. Information We Collect

We collect various types of information to provide you with a seamless shopping experience, tailored to the needs of professionals and DIY enthusiasts. This includes:

• Personal Information: When you place an order or create an account, we collect details such as your name, email address, shipping address (e.g., 2650 Hershell Hollow Road, Cleveland, US 37311), and payment information (e.g., credit card details processed securely via encrypted channels).
• Transaction Data: We record information about your purchases, including products like Air Tools, Angle Grinders, or Automotive Hand Tools, order history, and payment methods (e.g., Visa, MasterCard, JCB, or PayPal).
• Technical Data: We automatically collect data through cookies and similar technologies, such as your IP address, browser type, device information, and browsing behavior on our site (e.g., pages visited, time spent).
• Communication Data: If you contact our support team at [email protected], we may retain your messages and contact details.

2. How We Use Your Information

We use the collected data to enhance your experience, reflecting our focus on reliability and efficiency:

• Order Processing: To process payments, ship orders (via DHL or FedEx), and provide delivery updates for products like Air Compressors or Hand Tools.
• Customer Support: To respond to inquiries, offer assistance with tools such as Air Impact Wrenches, and manage returns within 15 days as per our satisfaction guarantee.
• Personalization: To tailor product recommendations and content based on your interests, such as suggesting Air Tool Kits or Angle Grinders for DIY projects.
• Security and Fraud Prevention: To monitor transactions for fraudulent activity, ensuring your data is protected in line with international standards.
• Marketing: With your consent, we may send promotional emails about new products or offers. You can opt-out at any time.

3. Sharing and Disclosure of Information

We value your trust and only share your data in limited circumstances:

• Service Providers: We may share data with trusted third parties, such as payment processors (e.g., PayPal for secure transactions) and shipping carriers (e.g., DHL for global delivery, excluding some remote areas and parts of Asia), to fulfill orders.
• Legal Compliance: We may disclose information if required by law, such as to comply with regulations in the US or other regions we serve.
• Business Transfers: In the event of a merger or sale, your data may be transferred to a successor entity, with notice provided.

We do not sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data’s security is as important to us as the durability of our tools. We implement robust measures to protect it:

• Storage: Data is stored on secure servers, with personal information retained only as long as necessary for order fulfillment or legal requirements.
• Security Measures: We use encryption, firewalls, and fraud detection systems to safeguard your data during transmission and storage. Payment details are never stored on our servers.
• Global Operations: As we serve customers worldwide (excluding some areas), data may be processed in the US or other countries with adequate privacy laws.

5. Your Rights

You have control over your data, consistent with global privacy laws like GDPR or CCPA:

• Access and Correction: You can request access to your personal data or update inaccuracies by contacting us.
• Deletion: You may ask us to delete your data, subject to legal obligations.
• Opt-Out: You can unsubscribe from marketing communications at any time by using the link in our emails or emailing us directly.
• Data Portability: Upon request, we can provide your data in a readable format.

To exercise these rights, email us at [email protected]. We will respond within 30 days.

6. Cookies and Tracking Technologies

We use cookies to improve your browsing experience, similar to how our tools are designed for precision:

• Types of Cookies: Session cookies for login functionality, persistent cookies for preferences, and analytics cookies to track site performance (e.g., pages viewed).
• Purpose: Cookies help us remember your cart items (e.g., Air Compressor Accessories), analyze traffic, and personalize content.
• Control: You can manage cookies through your browser settings. Disabling them may affect site functionality, such as checkout processes.

We do not use cookies for intrusive advertising without your consent.

7. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or laws. The latest version will always be posted on our site with the effective date. Continued use of our site constitutes acceptance of updates.

8. Contact Us